Once you place your order, Pallet Expert will instruct the depot nearest to the collection spot to collect the pallet as soon as we receive and process your order. Once collected, the pallet will be taken back to the same local depot, and a bar coded thermal label will be applied before being dispatched the same evening to the national hub.
The pallet will be trans-shipped onto a connecting trunk vehicle and delivered the next morning (if applicable). Premium deliveries will be sent out immediately, but economy deliveries may be delivered on day 2, but will be serviced on day 3.
Failure to comply with these standards is highly likely to result in collection refusal, excess surcharges, and, in the case of damage to your products while in transit, insurance coverage being reduced or refused.
General information about the pallet collection on the day.
Please note that if the driver arrives at your premises for collection and no one is in, a failed collection charge of £20 will be payable before we can re-collect.
Next Day deliveries will be made the following working day after collection. This service is available to the majority of mainland UK (excluding the Scottish Highlands)
(Delivered before 12:00 pm)
(You specify the time slot in which you want your pallet(s) to be delivered, ideal for booked-in consignments and/or added convenience)
(Delivered before 12:00 pm on a Saturday) Please note that we are unable to give approximate collection/delivery times for consignments on a standard Next Day service.
(Delivered between (17:00 and 21:00)
Normal delivery hours are 9 am to 5 pm, Monday – Friday.
Economy consignments will be picked up in two working days and delivered within three working days from the date of the order. This service is available in the entire United Kingdom as well as the Republic of Ireland. Monday through Friday, 9:00 a.m. to 5:00 p.m.
Please keep in mind that we are unable to provide approximate collection/delivery dates or times for Economy service consignments.
You can pick a desired day of collection as any date on or after the second working day following the placement of your economy order. Any date on or after the third working day following collection can also be entered as a preferred delivery date. When placing the order, these details are simply entered into the additional information section on the form.
While our basic Economy service is speedier, the 'Specified Day Economy' option is appropriate if you wish to have set collection/delivery dates. There is no pricing difference between the two solutions.
For a tail lift delivery or collection, the maximum weight is 1000kg. All deliveries are made using a tail lift service by default when placing any order. If you do not want a tail lift, please let us know throughout the ordering process.
To use our tail lift service to collect or deliver a pallet, the pallet base must be a four-way standard pallet; we cannot collect two-way pallets.
Our tail-lift service is excellent for residential addresses and businesses without a fork-lift truck to load and unload palletized items. When a tail-lift is required, the vehicle is outfitted with a pallet truck (a manually controlled hydraulic lifting trolley) that raises the pallet a few inches off the ground.
We can provide an empty pallet on collection for an extra £25 + VAT.
Prior to pickup, the goods must be carefully wrapped and safeguarded on the pallet.
Note: We cannot package any products for transportation; we can only set the item(s) on a pallet foundation and shrink-wrap them.
Damage to goods that are not adequately packaged or protected for shipping may be excluded from our insurance coverage. If the collection driver believes that the item is inappropriate or unsafe for transport, he has the option to reject collection.
For standard pallet dimensions. We can ship pallets that are larger than typical dimensions or include overhanging products. These, on the other hand, are charged per pallet space or portion thereof. Please enter the number of pallet spaces as if they were distinct pallets and specify "1 x Oversize" in the further info' box below the collecting address to process such a consignment. Oversized pallets will not be gathered unless this information is provided.
Whilst every care is taken to ensure the safety of your items whist in transit, accidents can happen.
To minimise the risk of damage, you are strongly advised to package your items safely using appropraite amounts of protective packaging such as bubblewrap, shrinkwrap or polychips. Any damage that is found to be as a result of inadequate packaging may not be covered by our insurance.