Amazon has changed the way in which pallet deliveries are booked

Amazons CARP system is no longer available for booking deliveries. Amazon will only accept pallet deliveries if they have been booked in via the Palletways delivery depot. You can do this through Pallet Expert as we are an entry point to the network.

Amazon has requested that for all consignments sent, customers use the ASN number as the consignment number. Signed or stamped proof of delivery (POD) will not be acknowledged by Amazon. Delivery is only confirmed as such when it is booked into their inventory system.

If you are sending to Amazon with Pallet Expert, all deliveries will need to be manifested as an economy delivery. As a result, a timed delivery charge will need to be added separately for the consignment. Only the delivery depot can book the goods in.

Booking Instructions:


  1. Select Economy delivery.
  2. Select a TIMED delivery and choose 10:00. Although, as the delivery will be consolidated, it wont be hitting that slot. We have to pay the delivering depot a TIMED fee and because of this, we need to add a TIMED surcharge.
  3. In the notes field, please provide the following information so that the depot can book the delivery in:
    • Number of pallets
    • Amount of cartons
    • Number of units
    • The purchase order number (if applicable)
    • Name of vendor


has changed the way in which pallet deliveries are booked&