You must ensure that certain requirements are met when packaging goods on your pallet. The driver of the pallet truck may refuse collection if these requirements are not met. 

Therei s no doubt that pallet delivery is the best choice when it comes to sending large or bulky items. However, it differs from a normal delivery in ways that you may not be aware of. This is particularly important for delivery to homes and domestic properties but also for industrial deliveries. If you are receiving the pallet then there are certain rules and guidleines that *must* be adhered to in order to achieve a successful delivery and to avoid problems. 


Pallet base :
  1. The base must be in good working order.
  2. It should be strong with no missing or broken sections
  3. It must be suitable for the type of goods carried upon it
Goods on the pallet:
  1. Goods must overhang the pallet borders and be of the correct size for the pallet
  2. Goods must be stable and secure when stacked or placed on the pallet, and secured
  3. Must not be top-heavy and likely to topple. The balance should be good enough to withstand at least six loadings/unloadings
  4. Goods must be securely fastened to the pallet using shrink-wrap, fibre or steel banding, chains, or any other appropriate means.
  5. Goods must be protected with bubble wrap, foam, or other material to stop it being damaged

Pallets should be within the normal size of 1000x1200mm, and not be larger or modified in any way. They should be within the height and weight limits for the size as shown below. Goods must not extend over the pallet's edges.

Pallet Base

Pallet Length: 120 cm

Full Pallet

Maximum Height: 220 cm
Maximum Weight: 1000 kg


Maximum Height: 220 cm
Maximum Weight: 750 kg

Half Pallet

Maximum Height: 110 cm
Maximum Weight: 500 kg

Quarter Pallet

Maximum Height: 80 cm
Maximum Weight: 250 kg

Mini Quarter Pallet

Maximum Height: 60 cm
Maximum Weight: 150 kg

Oversize Pallets

We can ship pallets that are larger than typical dimensions or include overhanging products. These are charged per pallet space or portion thereof. Please enter the number of pallet spaces as if they were distinct pallets and specify "1 x Oversize" in the further info' box below the collecting address.

If you need to make any changes to a consignment after your booking has been placed, please contact us as soon as possible at

The goods to be palletised must be securely packaged and protected for transport prior to collection.

Please note that all goods must be packaged prior to collection. We cannot package goods for you when collecting. The Driver will simply set the items on a pallet base and shrink-wrap them. Any goods that are not secured and packaged correctly for shipping may be excluded from our insurance coverage.

Each single item that must be palletised is limited to 70 kg, with a maximum of 50 items: The goods must be able to be manually lifted and secured to the pallet in a safe and timely way. The driver may assist in attaching the item(s) to the pallet.

The goods must fit inside the pallet dimensions you have paid for; failing to do so will almost certainly result in additional shipping expenses.

Please note: If the item is deemed unfit or unsafe for transportation, the collection driver has the right to refuse to collect.

When your pallet is delivered, you should check for damage of all of the items. If any shortage or damages are found, the delivery note should be marked accordingly, using the word “damaged” or “Shortage” or “Goods missing. The word “unchecked” or similar is not accepted as claused proof of delivery.

Insurance companies will not consider or accept a claim for damage or loss when a “clean” or “clear” or similar proof of delivery is produced.

Pallet Delivery Vehicle

The delivery Vehicle is generally an 18 Tonne truck with a tail lift unless otherwise specified, and is about the size of an average dustbin lorry. Please be aware of any restrictions around your property which may hamper delivery


Height: 3.4 Metres
Length: 13 Metres
Width: 2.8 Metres

Note that you can request for a smaller vehicle when placing the order, however, please note that small vehicles may not have a tail lift and unloading will be the responsibility of the customer... for example you may require a fork lift truck.

Smaller vehicle dimensions (7.5tonne)

Height: 3.4 Metres
Length: 7.5 Metres
Width: 2.8 Metres.

Tail lift delivery information

To facilitate a tail lift delivery, the consignment must weigh no more than 1000KG and be on a standard four-way pallet, deliveries can be made onto concrete or tarmac surface only as the equipment will not function on loose surfaces.

Delivery will be made as close to property as possible, however, where access is restricted, delivery will be made to kerbside only.

In the event of a claim being raised, insurers will require the following mandatory pieces of information:

  • Proof of Purchase
  • Value
  • Ownership
  • Weight

Insurance is included (subject to RHA T&Cs) at the lesser of i) £5.00 per kilogram; and ii) the value of the Consignment at the time and place when accepted for carriage. If only part of a Consignment suffers from loss or physical damage, liability shall be limited to that proportion of the sum calculated which the actual value of such part bears to the value of the whole Consignment. You must notify Pallet Hub of any damage to the whole or any part of a consignment or physical loss, mis-delivery or non-delivery of part of a consignment in writing within 7 days of the date of delivery. Any claim in respect of the non-delivery of the whole of the consignment must be notified in writing within 21 days of despatch.

Please contact us in writing at the earliest opportunity if you wish to report loss or damage.

If your item requires specific insurance not covered by £5 per KG, please contact us as an individual quote for cover will need to be raised.