Packaging your items on a pallet requires that you follow certain requirements. These instructions must be followed to ensure successful collection of your pallet.


Pallet base :
  1. a) Must be of robust construction and suitable for the type of goods carried upon it
  2. b) Must have no missing boards or chocks
Goods on the pallet:
  1. a) Must not exceed the dimensions for the pallet size entered
  2. b) Must not overhang the pallet borders
  3. c) Must be stable when packed or placed on the pallet
  4. d) Must not be top-heavy and must be sturdy enough to withstand at least six transshipments
  5. e) Must be securely fastened to the pallet foundation using shrink-wrap, fibre or steel banding, chains, or any other appropriate means.
  6. f) Must have adequate packing, such as bubble wrap, cardboard, or any other appropriate packaging, to reasonably protect the items.

Pallets should not exceed the usual dimensions of 1000 mm x 1200 mm, and they should be within the height and weight limits for the size entered, as shown below. Goods must not extend over the pallet's edges.

Pallet Base

Pallet Length: 120 cm

Full Pallet

Maximum Height: 220 cm
Maximum Weight: 1000 kg

Light Pallet

Maximum Height: 220 cm
Maximum Weight: 750 kg

Half Pallet

Maximum Height: 110 cm
Maximum Weight: 500 kg

Quarter Pallet

Maximum Height: 80 cm
Maximum Weight: 250 kg

Mini Quarter Pallet

Maximum Height: 60 cm
Maximum Weight: 150 kg

If you need to make any changes to a consignment after your booking has been placed, please contact us as soon as possible at

Oversize Pallets
We can ship pallets that are larger than typical dimensions or include overhanging products. These are charged per pallet space or portion thereof. Please enter the number of pallet spaces as if they were distinct pallets and specify "1 x Oversize" in the further info' box below the collecting address.

The goods to be palletised must be securely packaged and protected for transport prior to collection.

We are unable to package goods for transportation; all we can do is set the item(s) on a pallet foundation and shrink-wrap them. Damage to goods that are not adequately packaged or protected for shipping may be excluded from our insurance coverage.

Each single item that must be palletised is limited to 70 kg, with a maximum of 50 items: The goods must be able to be manually lifted and secured to the pallet in a safe and timely way. The driver may assist in attaching the item(s) to the pallet.

The goods must fit inside the pallet dimensions you have paid for; failing to do so will almost certainly result in additional shipping expenses.

Please note: If the item is deemed unfit or unsafe for transportation, the collection driver has the right to refuse to collect.

When your goods are delivered, the person responsible for accepting and signing for the item(s) should make an examination to check for damage. If any shortage or damages are apparent or suspected, the delivery note should be marked accordingly, using the word “damaged” or “Shortage” or “Goods missing. The word “unchecked” or similar is not accepted as claused proof of delivery.

Insurance companies will not consider a claim for damage or loss when a “clean” or “clear” proof of delivery is produced.

Delivery Vehicle Information

Delivery Vehicle (18 Tonne) with tail lift. Dimensions: Unless otherwise specified, the delivery vehicle will be a rigid vehicle the size of an average dustbin lorry.

Height: 3.4Metres
Length: 13 Metres
Width: 2.8 Metres

You can request in “notes” for a small vehicle, however, please note that small vehicles may not have a tail lift and unloading will be the responsibility of the customer.

Small vehicle dimensions (7.5tonne):

Height: 3.4 Metres
Length: 7.5 Metres
Width: 2.8 Metres.

Tail lift delivery: To facilitate a tail lift delivery, the consignment must weigh no more than 1000KG and be on a standard four-way pallet, deliveries can be made onto concrete or tarmac surface only as the equipment will not function on loose surfaces.

Delivery will be made as close to property as possible, however, where access is restricted, delivery will be made to kerbside only.

In the event of a claim being raised, insurers will require the following mandatory pieces of information:

  • Proof of Purchase
  • Value
  • Ownership
  • Weight

Insurance is included (subject to RHA T&Cs) at the lesser of i) £5.00 per kilogram; and ii) the value of the Consignment at the time and place when accepted for carriage. If only part of a Consignment suffers from loss or physical damage, liability shall be limited to that proportion of the sum calculated which the actual value of such part bears to the value of the whole Consignment. You must notify Pallet Hub of any damage to the whole or any part of a consignment or physical loss, mis-delivery or non-delivery of part of a consignment in writing within 7 days of the date of delivery. Any claim in respect of the non-delivery of the whole of the consignment must be notified in writing within 21 days of despatch.

Please contact us in writing at the earliest opportunity if you wish to report loss or damage.

If your item requires specific insurance not covered by £5 per KG, please contact us as an individual quote for cover will need to be raised.